ORKUN BALKAN

Provided on-site and remote IT support across a manufacturing environment with approximately 1,900 employees and 1,600 end users. Managed an average of 70 support requests per day, resolving hardware, software, network, and system-related issues efficiently. Increased user satisfaction by 30% and contributed directly to a 15% improvement in overall company productivity. Administered Microsoft 365, Active Directory, user and group management, user accounts, Windows Server, computer and printer maintenance, system installations, password policies, and enterprise data security. Performed regular backup operations, reducing potential data loss incidents by 40%, and successfully executed Disaster Recovery procedures when required. Prepared technical documentation and user guides that improved issue resolution time by 25%. Analyzed system performance, recommended infrastructure improvements, and supported Windows Server, VPN, network infrastructure, and enterprise IT operations, increasing overall system uptime by 20%. Resolved access policy issues, printer malfunctions, and system errors to ensure uninterrupted IT operations. Strengthened cross-functional collaboration by reducing IT-related operational disruptions by 15%, while supporting continuous process improvement and enterprise information security standards.

Provided on-site and remote IT support for approximately 300 end users within an organization of 400 employees. Delivered rapid solutions for hardware and software issues involving computers, printers, IP phones, and CCTV systems, resulting in a 35% reduction in operational downtime. Administered Microsoft 365, Windows Server, Active Directory, and enterprise IT infrastructure. Managed IT hardware and software procurement, software license compliance, vendor coordination, warranty tracking, and IT asset management, improving operational efficiency by 25%. Developed a custom production planning application that reduced a manual 3–4 day process to just 10 seconds, achieving 99.9% time savings. The solution strengthened communication between Production and R&D teams, accelerated international order processing, enabled faster machine manufacturing, and contributed to a 100% improvement in overall operational performance. Managed IT assets and maintained Windows Server, IIS, Active Directory, DNS, DHCP, FTP/SFTP, and core infrastructure services, achieving 99.8% system availability. Administered wired and wireless network infrastructure, VPN, data security, VMware virtualization environments, servers, storage systems, backup, and Disaster Recovery processes, increasing overall network reliability by 20%.

Provided technical support for computers, printers, and peripheral devices by diagnosing and resolving hardware and software issues. Managed server backup operations, performed Access Point installations and maintenance, and ensured the continuity of daily IT operations. Managed IT inventory, supported virtual server deployment, and actively participated in SQL Server development tasks, contributing to infrastructure stability and business process efficiency.

Analyzed customer reporting requirements and optimized reporting processes, reducing customer waiting time by 40% and improving service efficiency. Developed a software solution that significantly accelerated report generation and response times. This achievement was recognized with a corporate award and contributed to a 35% increase in overall customer satisfaction.