ORKUN BALKAN

INFORMATION TECHNOLOGIES

I am an Information Technology (IT) Specialist with approximately 10 years of experience. Throughout my career, I have taken an active role in many projects by working in areas such as technical support, network management, system maintenance, and software development. Since 2013, I have been working with technologies such as C#, SQL, ASP.NET, ASP.NET MVC, ASP.NET Core, MongoDB, Docker, Java, and Android, developing practical projects while continuously improving myself through training and hands-on experience. Among my strongest skills are problem solving, analytical thinking, project planning, and system performance optimization. With my innovative mindset, I have collaborated with multidisciplinary teams to develop efficient, sustainable, and high-performance solutions. In addition, in today’s rapidly evolving technology world, I closely follow modern software trends, cloud technologies, and mobile application development processes, and I continuously improve myself to take my career to the next level. My goal is to use my experience and knowledge to participate in innovative global projects and contribute to the digital transformation processes of organizations.

EXPERIENCE

ANADOLU ISUZU KOCAELI, TURKEY

IT Support Specialist

2023 - 2025

I provided both on-site and remote IT support in a factory covering approximately 1,900 employees and 1,600 end users. By managing an average of 70 support requests per day, I solved hardware, software, network, and system-related problems quickly and efficiently; thus I increased user satisfaction by 30% and directly contributed 15% to overall company efficiency. My responsibilities included maintenance and repair of computers and printers, system and software installation/configuration, user account management, implementation of password policies, and ensuring data security. With regular backups, I minimized the risk of data loss, reduced potential data loss by 40%, and performed successful data recovery operations when necessary. The technical documentation and user guides I prepared to increase user productivity contributed to a 25% improvement in resolution times. By closely monitoring system performance, I recommended infrastructure improvements and increased system uptime by 20%. By providing quick solutions to access policy issues, printer failures, and system errors, I ensured that IT operations continued without interruption. By strengthening interdepartmental cooperation, I contributed to reducing IT-related disruptions by 15%.

ICM MAKINE KOCAELI, TURKEY

Information Technologies Manager

2022 - 2023

I provided on-site and remote IT support to 300 end users in a company with approximately 400 employees. I resolved hardware and software problems quickly by performing maintenance and repair of devices such as computers, printers, IP phones, and CCTV systems; as a result of these efforts, I achieved a 35% reduction in system interruptions. I supported IT hardware and software procurement processes, ensured license compliance, and increased asset management efficiency by 25% by managing warranty tracking. With a custom software tool I developed for the production planning team, I reduced manual work that normally took 3–4 days to only 10 seconds, achieving 99.9% time savings. This software strengthened communication between production and R&D teams, accelerated overseas order processes, shortened machine production time, and contributed to a 100% increase in overall company performance by ensuring on-time deliveries. I managed IT inventory and ensured uninterrupted operation of server and network services such as IIS, Active Directory, DNS, DHCP, FTP/SFTP, achieving 99.8% system uptime. I managed wired and wireless network infrastructure, data security, virtualization (VMware), server environments, and storage systems, increasing network security by 20%.

GEFCO LOGISTICS KOCAELI, TURKEY

IT Support Specialist

2016 - 2021

I was responsible for resolving technical problems related to computers and printers. I ensured uninterrupted system operation by providing software support to users. I regularly performed server backups to ensure data security and prevent possible data loss. I increased network performance by performing access point installations and connection checks. I managed device exit procedures from inventory and created virtual servers when needed to optimize system resources. I developed code on SQL Server to improve data processing workflows and contributed to more efficient operation of the company's IT infrastructure.

GEFCO LOGISTICS KOCAELI, TURKEY

Report Analysis

2011 - 2016

I prepared reports requested by customers and ensured faster responses, reducing customer waiting time by 40%. With the software I developed, I increased response speed and improved customer satisfaction by 35%. Due to this success, I received an award and contributed to the overall customer satisfaction of the company.

EDUCATION

2011 – 2017

ANADOLU UNIVERSITY Eskisehir, Turkey

Faculty of Business Administration

Business Administration Bachelor's Degree

GPA: 2.5 / 4.0

2009 – 2011

RIZE UNIVERSITY Rize, Turkey

Rize Vocational School

Mechanical Engineering Associate Degree

GPA: 3.0 / 4.0

Skills

Programming Languages & Tools

Technical Skills

C# / .NET

Flutter

SQL

HTML / CSS / JS

ASP.NET MVC

REST API

Entity Framework

PLC / Automation

Workflow

Programming Languages
.NET Technologies
Mobile Application Development
Database Technologies
Web and Network Technologies
Tools and Platforms
Authentication and Security

Certificates & Awards

Java Development

Android Development

C# Development

SQL Development

Arduino Programming

ASP.NET MVC Web Development

Languages

Turkish %100

English %80

Contact

Kocaeli / Türkiye

orkunbalkan41@hotmail.com

905542459227

Full Name

Mail

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